How can businesses ensure customer satisfaction in economic relationships? How can they continually elevate the value they bring? And what if AI could fortify your company’s foundational strengths? The answer lies in commercial intelligence.
Courtney Baker is joined by Knownwell’s CEO David DeWolf and Chief Product Officer Mohan Rao to dive into the transformative potential of AI in solving commercial intelligence problems, highlighting how AI can enhance and augment business processes to sustain and grow economic relationships, making companies more profitable and client-centric.
“Because of artificial intelligence, because of the emergence of this category of commercial intelligence, we actually are able to operationalize client-centricity now,” David says. “And not just say, ‘Hey, we have this bias towards being customer-centric,’ but we’re able to say, actually ‘We have the data. We have the intelligence. We know what customers are looking for. We know what our clients want. We know how to serve them better, and because of that, we can plan and prioritize to do that better.’ And so now we can be operationally client-centric, which I think is just a huge accelerator.”
Andy Workman of Widener University on AI in Higher Education and Beyond
Special guest Dr. Andy Workman, Provost at Widener University, shares insights with Chief Strategy Officer Pete Buer on what business leaders can learn from the challenging economics of running colleges and universities. He discusses how AI can tackle issues like stagnant revenue, high labor costs, and increased competition, drawing parallels between the higher education sector and the corporate world.
One tactic his team is taking at Widener is making sure to get as many people in their organization to spend time using AI as possible. “We’ve given presentations to our board of trustees so they fully understand what we’re doing. And almost all of those presentations are hands-on, people actually using AI to solve real problems, and that’s been what I think is really transformative. You’re seeing it pop up in places that you didn’t even know people were thinking about.”
AI in the Wild: Ramsri Golla on Navarasa
And in our AI in the Wild segment, we introduce Knownwell’s Lead Data Scientist, Ramsri Goutham Golla, who developed an AI model called Navarasa that was featured in the Google I/O keynote in June. Rasmri and his partner building Navarasa, Ravi Theja Desetty, also gave a talk about the foundation model they built last week at Google I/O India. Ramsri talks with Courtney about how he and Ravi trained their model on 15 different Indic languages, showcasing the incredible potential of AI in breaking language barriers and enhancing communication.
Watch the Episode
Watch the full episode below, and be sure to subscribe to our YouTube channel.
Listen to the Episode
You can tune in to the full episode via the Spotify embed below, and you can find AI Knowhow on Apple Podcasts and anywhere else you get your podcasts.
Show Notes & Related Links
- Sign up for the Knownwell beta waitlist at Knownwell.com/preview
- Connect with Andy Workman on LinkedIn
- Connect with Ramsri Goutham Golla on LinkedIn
- Connect with David DeWolf on LinkedIn
- Connect with Mohan Rao on LinkedIn
- Connect with Courtney Baker on LinkedIn
- Connect with Pete Buer on LinkedIn
- Follow Knownwell on LinkedIn
