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Using AI to Scale to $250M and Beyond

Knownwell

AI Knowhow Episode 67 Summary

  • Obstacles that have prevented technology services firms from reaching breakout scale in the past
  • Areas where AI can help services firms increase revenue and drive operational excellence
  • This episode contains highlights from our recent webinar; watch the full webinar here: Breaking the $250M Barrier

What does it take to scale a technology services firm to $250 million and beyond in 2025?

In this episode of AI Knowhow, Knownwell CEO David DeWolf and NordLight CEO Pete Buer share invaluable insights from their own journeys of scaling firms to exponential growth. They also explain just how AI is rewriting the rules of professional services.

David and Pete delve into the challenges that tech service leaders face as they move from linear scaling, where there’s a 1:1 relationship between revenue growth and headcount, to a much steeper revenue curve. From the hunt for “gold-plated unicorn” talent to managing bespoke and complex delivery models, they unpack the unique obstacles and offer solutions rooted in AI.

They also discuss how AI can streamline operations, elevate client relationships, and help leaders focus on strategy—not just survival.

This episode also explores two game-changing strategies, including AI-driven commercial intelligence, which enables firms to identify client risks and opportunities earlier than ever. You’ll also hear why top-down AI adoption, combined with value-stream mapping, is critical to achieving transformative, not incremental, change.

This episode shares highlights from our recent webinar, Breaking the $250M Barrier. You can watch the full conversation with supporting research and graphics at Knownwell.com/scaling. And if you’re a professional services leader, be sure to register for our next webinar, on January 23rd at noon ET. David and Pete will be back with actionable tips your services company can deploy to drive growth and scale with AI, whether you’re trying to break through the $100M barrier or the $1B barrier.

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