With enough courage, AI will enable us to be more human in our interactions with each other. In an era of GPUs virtualizing human experiences, increasing automation, and the re-rise of an agent-based world, it can be easy to let machines take over human interactions. But the best designed AI experiences will amplify the human connection between people. Now is an important time for organizations to center on their values, map out their customer journeys, and identify where to best place AI or human experiences. AI can reduce manual work in scheduling, suggesting agendas, and summarizing notes. That can amplify human interactions in other parts of the journey like listening to each other’s personal introductions, building trust through unexpected vulnerability and humor, and co-creating new solutions.
These customer journeys can tap into petabytes of data we already have at our fingertips, plus new platforms that can unlock new insights for humans. What if AI can use that data to catch blind spots in our business interactions, or highlight bright spots to more stakeholders? AI-driven platforms bring together new capabilities like transformer models, prompt engineering, and domain-specific intelligence to help the humans. AI agents can summarize our conversations, but what if they could summarize our relationships? Organizations interested in this bold but feasible approach can join the Beta waitlist for Knownwell’s AI-driven customer insights platform. Introducing new tools and pilot initiatives like this using emerging frameworks can be invaluable for organizational leaders.
Embracing new tools that build trust is core to my daily work. As co-founder of a stealth cybersecurity start-up, I help organizations create connections that are secure and trustworthy. Fighting against AI-driven attacks, security breaches, and theft of trust is core to our mission. This involves using new tools that work with existing data planes, reducing complexity, and designing more secure environments for resilient organizational growth. My customer journey involves a fresh set of tools that accelerate data-driven insights and amplify our human interactions with clients.
With enough courage, organizations can run pilot initiatives, map out their journeys, and reimagine human interactions with AI-driven tools that help us trust each other more.
About the Author
Andrew DeBerry is a Knownwell AI Advisory member, cybersecurity expert and co-founder of a Bay Area startup. With a background in engineering, public policy, and ethics from Notre Dame, he served in Air Force intelligence and cybersecurity operations across Korea, Germany, and Afghanistan. Andrew holds a Masters in Arabic and an MBA from Wharton, and has led AI initiatives at Microsoft, AWS, and Meta. He advises on cutting-edge projects at Google X, and US Cyber Command, driven by his mission to innovate for good.
