AI Knowhow Wrapped: A Look Back at 2024

December 20, 2024

AI Knowhow is our weekly podcast that’s tailor-made for business leaders looking to transform the way their companies operate by tapping into the power of AI.

And just like Spotify does its wildly popular year-in-review series called Wrapped that often delight and surprise users, we wanted to put together our very own AI Knowhow Wrapped to showcase some of the most popular episodes and highlights from a full year’s worth of podcast recordings.

So, without further ado, here were the 5 most watched episodes on YouTube this year, along with embeds to tune in.

Most Watched AI Knowhow Episodes

1. Making Decisions at the Speed of AI

Rapid advancements in artificial intelligence have sparked a transformation in how many businesses operate, requiring companies to reimagine their decision-making frameworks and where, when, and how humans should fit into the decision-making process. In this episode of AI Knowhow, Courtney Baker, David DeWolf, and Mohan Rao delve into a simple yet vital tweak to the classic decision-making model known as the OODA loop—originally designed by the US Air Force—that makes it a critical tool in the AI era.

2. Explainable AI vs. Understandable AI

What’s the difference between explainable AI and understandable AI? And why is comprehending the distinction between the two and when each is necessary important? Find out which constitutes the higher bar to clear and therefore means you should always strive to achieve it on this episode.

3. The Role of Change Management in AI

Change management has emerged as a vital competency for companies looking to succeed with AI. It’s a necessity to ensure that all members of an organization are on board an AI transformation, not just the early adopters. And as AI technologies become more integrated into modern business practices, bringing everyone along on this journey is crucial for achieving transformative success.

4. Inside the Knownwell Beta

Ever wondered how AI can transform commercial intelligence? What does an AI platform for commercial intelligence allow you to do, and how can you get started using one? On this episode, the team covers the private beta release of our AI-powered platform for commercial intelligence, which was recently rolled out to Knownwell clients.

5. Is AI Damaging Client Relationships?

Is AI damaging client relationships by ditching humans? And, if so, what can executives do about it? Courtney Baker, David DeWolf, and Mohan Rao get to the bottom of that question on this episode of AI Knowhow. They talk about the need to balance AI utilization with human interactions and suggest ways that AI can help us build the human relationships that companies need to thrive.

Most Downloaded AI Knowhow Episodes

If you’re more of a podcast listener than a podcast watcher, we’ve got you covered, too. Below are our five most listened to episodes of 2024.

1. How AI Can Help You Compete at a Higher Level

Can AI help smaller companies compete more effectively against larger providers? And what advantages (and disadvantages) do smaller providers have when it comes to deploying AI compared to larger players in their space? This episode of AI Knowhow covers why AI may well be the great equalizer for small to medium size businesses looking to punch above their weight.

2. How Clean Does Your Data Have to Be to Utilize AI?

We’ve all heard by now that data is the foundation off of which all AI initiatives are built. But how clean does your data have to be to start utilizing AI? And what does it even mean to have “clean” data anyway? Tune in to this episode of AI Knowhow for a discussion on those topics and more.

3. Making Space for AI in the Enterprise

How can business leaders and executives make time for new AI initiatives on top of everything else they already have on their plates? And why is the myth that AI is only for large companies or tech companies a fallacy that needs to be relegated to the long list of misconceptions surrounding the future of AI? The AI Knowhow team tackles these questions and more on this episode.

4. Using AI to Understand Why You’re Losing Clients

Conventional wisdom and a number of research studies hold that it’s cheaper to keep an existing client than it is to gain a new one. So how can AI ensure that you keep the clients you already have? And what if AI could also give you early warning signals that a client is at-risk? Spoiler alert: now, with Knownwell, it can .

5. AI and the Science of Sales

How is AI going to change the world of B2B sales? And if sales reps today only spend 28% of their time selling, where do they spend the other 72%? On this episode of AI Knowhow, the team talks about how AI intersects with B2B sales and how you can leverage it in your business to ensure salespeople get to spend more time doing what they love: selling.

Most Watched YouTube Shorts

Last but not least, if you’re more of a podcast snacker than a full episode consumer, take a look at our 5 most viewed YouTube Shorts below.

1. Why It’s Time to Move Beyond Net Promoter Score to Gauge Customer Sentiment

NPS and CSAT scores can become a crutch that is relied on far too heavily to run the operations of a business, which wasn’t their original intent. Why is now the time to move beyond these traditional methods of gauging customer sentiment? Find out from Knownwell CEO David DeWolf.

2. Why Proactive AI Will be the Ultimate “Mode” of AI

3. How AI is Rewriting the Rules of Business

Greg Alexander, founder of Collective 54, shares his take on why AI is fundamentally rewriting the rules of business. The days of large professional services companies having advantages over smaller providers because of size and scale are coming to an end, Greg believes.