Revolutionizing Professional Services: Using AI to Elevate Relationships and Operations
You are at a crossroads in history where the decisions you make can redefine the…
From Intuition to Intelligence: Why It’s Time for Professional Services to Embrace Commercial Intelligence
In today’s highly competitive marketplace, companies that leverage customer analytics are significantly more likely to…
AI Knowhow Wrapped: A Look Back at 2024
AI Knowhow is our weekly podcast that’s tailor-made for business leaders looking to transform the…
Reframing the OODA Loop for the AI Age
In a world of accelerating change and unprecedented complexity, business leaders are grappling with how…
7 Keys to Driving Successful Change Management in AI
Designing AI to work well with human adaptability is core to increasing its support &…
Why It’s Time for Fresh Alternatives to NPS and CSAT
Surprised when a good client fires you? You’re not alone. Many professional services firms are…
Current Client Data Sources are Failing the Executive Team
Featured articles
Surprised when a good client fires you? You’re not alone. Many professional services firms are caught by surprise when a client with no previous red flags or warning signals informs…
You can’t manage what you can’t measure. This statement reflects the core philosophy of Peter Drucker, a pioneer in modern management thinking. His emphasis on measurement as essential to effective…
The Simple Truth: Scaling is Hard There’s a rule of thumb among investors and business leaders that scaling a B2B professional services organization beyond the $50 million revenue mark is…