The Latest Insights from Knownwell
01 / Latest Blogs
Our Latest Insights
Are NPS and CSAT Enough? Rethinking Commercial Health Metric…
For two decades, Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys have been the default pulse‑check for many businesses. They appear…
Breaking Through the Professional Services Paradox: Why the…
In an era where every industry is undergoing digital transformation, professional services firms find themselves caught in a unique bind. The very…
What is Commercial Intelligence?
In today’s hyper-competitive business landscape, organizations must navigate complex environments with clarity, precision, and speed if they hope to succeed long-term. The…
How the Trust Triangle Can Help Establish Trust in AI
AI’s potential is limitless, but so are the questions surrounding it. Unlike traditional software, which delivers the same result for the same…
Revolutionizing Professional Services: Using AI to Elevate R…
You are at a crossroads in history where the decisions you make can redefine the trajectory of your business. That’s where we…
From Intuition to Intelligence: Why It’s Time for Prof…
In today’s highly competitive marketplace, companies that leverage customer analytics are significantly more likely to outperform their competitors. According to McKinsey, organizations…
Our Latest Insights
Breaking Through the Professional Services Paradox: Why the Future Belongs to Relationship-Driven Firms
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From Intuition to Intelligence: Why It’s Time for Professional Services to Embrace Commercial Intelligence
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Featured Articles
Are NPS and CSAT Enough? Rethinking Commercial Health Metrics
For two decades, Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys have been the default pulse‑check for many businesses. They appear on receipts,…
Breaking Through the Professional Services Paradox: Why the Future Belongs to Relationship-Driven Firms
In an era where every industry is undergoing digital transformation, professional services firms find themselves caught in a unique bind. The very elements that…
What is Commercial Intelligence?
In today’s hyper-competitive business landscape, organizations must navigate complex environments with clarity, precision, and speed if they hope to succeed long-term. The organizations that…
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