When AI Fails Like an Intern: What the Carnegie Mellon Study Teaches Us About Real-World AI

The Human-AI Partnership: Lessons from Apple’s AI Research

The Hidden Cost of Siloed Operations

Big Brother vs. Business Partner: Balancing AI and Human Agency

Two Ways AI Is Heading in the Wrong Direction

Are NPS and CSAT Enough? Rethinking Commercial Health Metrics

Breaking Through the Professional Services Paradox: Why the Future Belongs to Relationship-Driven Firms

What is Commercial Intelligence?

How the Trust Triangle Can Help Establish Trust in AI

Revolutionizing Professional Services: Using AI to Elevate Relationships and Operations